Frequently asked questions
How quickly will the interpreter call me?
As soon as your payment is confirmed, we contact our available interpreters for your language. In most cases you are called within minutes; for rarer languages it can take a little longer.
Which languages do you offer?
More than 100 languages, including Spanish, Arabic, Mandarin, Hindi, Portuguese, French, Russian, Korean, Japanese, Turkish, German and many less common languages. See the full list on our languages page.
Which countries do you serve?
We serve clients anywhere in the world outside Europe: the Americas, Africa, Asia, the Middle East and Oceania.
How do I pay?
You pay online by card through Stripe, a secure payment provider. All prices are in US dollars. We never see or store your card details.
Can the interpreter call another person too?
Yes. Tell us in the booking form and give us the other person's number, and your interpreter can set up a three-way call.
Is my conversation confidential?
Yes. All our interpreters are bound by strict confidentiality and professional ethics. We do not record your calls.
What if no interpreter is available?
If we cannot assign an interpreter for your request, we refund your payment in full.
What happens if my session runs over time?
Your interpreter will tell you before the booked time runs out. If you need more time, you can book an additional session.
Can I book an interpreter for a specific time?
Yes. Mention the preferred date and time in the notes, or contact us by email for scheduled appointments.
Need an interpreter now?
It takes about two minutes to book. Your interpreter calls you as soon as your payment is confirmed.